Explore new ways and proven practices in using world-class information management best practices to acquire customers, serve and exceed their expectations.
Learn how happy, satisfied customers can transform into loyal affiliates and agents who can serve as agents and ambassadors providing referrals to win you more customers.
Our lively, hands-on training packages are favorable for executives in product or service industries for whom the criticality of customer data and information in managing business to customer relationships is the foundation for a successful, profitable enterprise.
Who’s eligible?
The Customer Information Management course is ideal for:
- Customer Service Professionals
- Sales and Marketing Executives
- Relationship Management Executives
- Business Development Professionals
- Call Center Managers and Executives
- Actors in Business Process Outsourcing Value Chains
- Actors interfacing with Customers at all Stages
Tapping into years of information management training experience at advanced level, our resource persons will equip you and your teams with the knowledge and skills to understand the client and maximize customer experience.
Additional skills will include special competencies in directing effective communication or marketing and achieving customer loyalty.